General terms and conditions for the holiday home Chalet Charlotte (GTC)
Validity of the GTC
(1) These General Terms and Conditions apply to contracts for the rental of the holiday home “Chalet Charlotte” for accommodation as well as all other services and deliveries provided to the guests by Michael Köppl – Holiday rentals. DThe services of Michael Köppl – Holiday rentals are provided exclusively on the basis of these General Terms and Conditions.
(2) The subletting or re-letting of the holiday home provided, as well as its use for other than residential purposes, requires our prior written consent.
(3) The guest’s terms and conditions shall only apply if they have been agreed in advance. Deviations from these terms and conditions are only effective if we have expressly confirmed them in writing.
§ 1 Definitions
a) The term “Michael Köppl – Holiday rentals”, “we”, “us” or “our” refers to Michael Köppl, a natural person who has registered a trade in the registration office of the Austrian Business Licence Information System under the identification number 35184690.
b) The term “Michael Köppl – Holiday rentals” refers to our website https://www.mountains-and-more.at.
c) The term “Services” refers to all services provided by Michael Köppl – Holiday rentals from time to time, including but not limited to receiving booking information through our booking and payment system, managing reservations and payments and responding to guest requests through our reservation system and managing content on third party channels through our Channel Manager.
d) The term “tenant” refers either to: a) the person making the booking on his or her own behalf; or b) the organisation for which the booking is made.
e) The term “Content” means text, graphics, images, music, software, audio, video, information or any other form of data.
f) The term “guest”, “you”, “your” or “yours” refers to all persons registered by the tenant.
§ 2 Booking / booking confirmation
All booking requests must be made via our website https://www.mountains-and-more.at, by email email@example.com or by phone +49 8721 1710. Any enquiries made via any other method, such as our social media pages, will not be considered.
If we can offer you the holiday home “Chalet Charlotte” in the requested period you, we will send you a written confirmation and the invoice by e-mail or by post. Your booking is legally binding upon receipt of the booking confirmation and after payment of the deposit (see § 3 Payment conditions).
§ 3 Payment conditions
Upon receipt of the deposit, your booking becomes valid. The deposit of 50% of the accommodation price is due for payment within 7 days after receipt of the booking documents. After the deposit has been paid, payment of the remaining amount (accommodation price plus laundry set) is due 30 days before departure. The local tax of 2,05€ / guest over 15 years is to be paid electronic (via debit card, credit card, apple pay,…) upon your arrival. If the payment deadlines are not met, we may withdraw from the contract. Non-payment is considered as withdrawal and entitles the landlord to re-let.
Additional costs for water, parking space, waste and energy costs are included in the rent and are not charged separately.
§ 4 Deposit
Even if we assume that you will treat the holiday home and the inventory with care, it can still happen that something gets broken. In this case you are fully liable for any damage caused to the holiday home and its inventory. The rental deposit of 350,00 Euro will be blocked on the credit card provided by the tenant on the day of arrival or is to be paid in advance with the final invoice 30 days before arrival. We undertake to release the deposit to the tenant after the end of the rental period, but within 7 days after your day of departure at the latest. Any damage to the holiday home will be charged and deducted after consultation with the tenant.
§ 5 Check-in / check-out
On the day of arrival, the holiday home is at your disposal from 4:00 p.m.. You will receive the information about the handover of the keys by e-mail about 14 days before your arrival. Claims for damages cannot be asserted if, exceptionally, the holiday home cannot be occupied punctually at 5:00 p.m..
On the day of departure we kindly ask you to leave the chalet by 9:00 a.m.. If you wish a late check-out, you should discuss this with us in advance. We will have to charge you for a late departure without prior arrangement.
We try to organise your arrival and departure as flexibly as possible. If no other guests have booked the holiday home on the day of arrival or departure, we will gladly try to arrange for an earlier arrival or a later departure.
If you do not show up on the day of arrival, the contract is considered cancelled after a period of 48 hours without notification to Michael Köppl – Holiday rentals. We or our representative can then freely dispose of the rental object. A (pro rata) refund of the rent due to an early departure will not be made as a matter of principle.
We ask you to leave the holiday home swept clean on the day of departure. Please clean dishes, glasses, etc. and put them in the cupboards, empty the rubbish bins and clean out the fridge. Should the holiday home not be left as desired, we reserve the right to charge you for the additional expense.
§ 6 Holiday home
The holiday home is handed over by us in a tidy and clean condition with a complete inventory. If you notice any deficiencies during your stay, you are obliged to inform the janiter service Berger immediately, but at the latest after 24 hours. The tenant is liable for any damage caused by you to the holiday home and inventory, e.g. broken crockery, damage to the floor or furniture, and for lost keys. The inventory is to be treated with care and is only intended to remain in the holiday home. Moving furnishings, especially beds, is prohibited. Damage caused by force majeure is excluded from this. In the event of use of the holiday home in breach of the contract, such as subletting, overcrowding, disturbance of domestic peace, etc., the contract may be terminated without notice and will result in eviction from the holiday home. The price already paid for the overnight stay remains with Michael Köppl – Holiday rentals.
§ 7 Pets
The accommodation of pets of any kind is not permitted in the holiday home. If animals are accommodated without our prior consent, we reserve the right to charge you a cleaning fee of up to 300 €.
§ 8 Stay
The holiday home may only be used by the persons listed in the booking. Should the number of guests deviate from the booking, this must be notified to Hausmeisterservice Berger immediately, but no later than upon arrival, and the additional guests must be registered. The total number of guests may not exceed ten persons. In the event of non-compliance, Michael Köppl – Holiday rentals has the right to terminate the contract without notice. For each additional guest the local tax, as well as the fees for the laundry set are to be paid.
Subletting and transferring the flat to third parties is not permitted. The guest agrees to the general terms and conditions as well as the house rules of the holiday home. The declaration of consent is made with the payment. In the event of violations of the General Terms and Conditions or the house rules, we are entitled to terminate the rental relationship immediately and without notice. There is no legal claim to repayment of the accommodation price or compensation.
§ 9 Travel cancellation
In the event of cancellation, the guest is obliged to pay part of the agreed price as compensation. Cancellation must be made in writing. The amount of compensation is based on the time until the day of arrival and is calculated as follows:
up to 60 days before the day of arrival 0 % of the accommodation price
up to 30 days before the day of arrival 50 % of the accommodation price
up to 14 days before the day of arrival 100 % of the accommodation price
1 day before the day of arrival or no-show 100 % of the accommodation price
The guest can also receive a full refund if they cancel within 48 hours of booking and there are at least 14 days left until arrival.
The tenant is advised to take out travel cancellation insurance.
§ 10 Cancellation by the landlord
In the event of cancellation on our part, as a result of force majeure or other unforeseeable circumstances (such as in the event of accident or illness on the part of the hosts), as well as other circumstances for which we are not responsible and which make fulfilment impossible, liability is limited to reimbursement of the accommodation prices already paid. In the event of a justified cancellation, the tenant shall not be entitled to compensation for damages – no liability shall be assumed for travel and hotel costs. Cancellation by Michael Köppl – Holiday rentals can take place after the start of the rental period without observing a period of notice.
§ 11 Liability of the landlord
Michael Köppl – Holiday rentals is liable within the scope of due diligence for the proper provision of the holiday home. Liability for any failures or disruptions in water or power supply, as well as events and consequences due to force majeure are hereby excluded.
§ 12 Permission to use internet access via WiFi
Michael Köppl – Holiday rentals maintains internet access via WiFi in his holiday home. For the duration of your stay in the holiday home, we allow you to use the WiFi access to the internet. The guest does not have the right to allow third parties to use the WiFi. Michael Köppl – Holiday rentals does not guarantee the actual availability, suitability or reliability of internet access for any purpose. He is entitled at any time to allow other co-users for the operation of the WiFi in whole, in part or temporarily and to restrict or exclude the guest’s access in whole, in part or temporarily if the connection is or was used in an illegal manner, insofar as Michael Köppl – Holiday rentals must fear a claim because of this and cannot prevent this with usual and reasonable effort in a reasonable time. Michael Köppl – Holiday rentals reserves the right, in particular, to block access to certain pages or services via the WiFi at its reasonable discretion and at any time (e.g. pages glorifying violence, pornographic pages or pages for which a fee is charged).
§ 12.1 Login details
The use of the WiFi takes place by with access protection. The access data (login and password) may not be passed on to third parties under any circumstances. If the guest wishes to grant third parties access to the Internet via the WiFi, this is subject to our prior written consent and the acceptance of the provisions of this usage agreement by the third party, documented by means of signature and complete identification. The guest undertakes to keep his access data secret. Michael Köppl – Holiday rentals has the right to change access codes at any time.
§ 12.2 Dangers of WiFi use, limitation of liability
Michel Köppl – Holiday rentals would like to point out that the WiFi only allows access to the internet, virus protection and firewall are not available. The data traffic established using the WiFi is unencrypted. The data can therefore potentially be viewed by third parties. Michael Köppl – Holiday rentals expressly points out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) may get onto end devices when using the WiFi. Use of the WiFi is at your own risk and peril. We accept no liability for damage to guests’ digital media caused by the use of internet access, unless the damage was caused by us and/or our vicarious agents intentionally or through gross negligence.
§ 13 House rules, general rights and obligations
(1) You are obliged to comply with the house rules. Fraom 10:00 p.m. to 7:00 a.m. is the night’s rest. To avoid disturbance, set TV and audio equipment to room volume.
(2) You are obliged to keep windows and doors closed when leaving the holiday home for the duration of the rental period.
(3) There is a general ban on smoking in the holiday home. In case of non-compliance, you may be charged a cleaning fee of up to 300 €. Smoking is only permitted on balconies and terraces.
(4) Our own car park offers 2 parking spaces. Additional vehicles can be parked opposite at the roadside. Please make sure that no vehicles are blocking the thoroughfare.
(5) Michael Köppl – Holiday rentals has a right of access to the holiday home at all times, especially in case of imminent danger. When exercising the right of access, due consideration shall be given to the guest’s legitimate interests. We will inform you about the exercise of the right of access in advance, unless this is not reasonable or impossible for us according to the circumstances of the individual case.
§ 14 Place of jurisdiction
The local court of Salzburg shall have jurisdiction for any disputes arising from the contractual relationship, unless otherwise prescribed by law.
§ 15 Closing provisions
Amendments or supplements to these General Terms and Conditions of Business must be made in writing to be effective, as must their cancellation. The lessor reserves the right to change the GTC for the future at any time. The GTC at the time of the conclusion of the contract shall apply in each case.
If any provision of these General Terms and Conditions or any part thereof is or becomes invalid, this shall not affect the validity of these General Terms and Conditions as a whole.